The "Concierge Meet & Greet" by AMS: the privilege of a service of excellence for the benefit of professionals and individuals!

The Concierge Meet&Greet by AMS

Fort-de-France, 9 December 2025 – A leader in airport services in Martinique and Guadeloupe for nearly 20 years, Airport Management Services develops and offers a concierge service intended for all travellers upon arrival and departure from both airports.

Customer support throughout the entire passenger journey

Designed for individuals and professional stakeholders alike, this premium service guarantees personalised support at every stage of the customer journey, both before and after their flight to the French West Indies:

·       On departure: An AMS agent — the greeter — welcomes the customer as soon as they arrive at the airport and guides them through baggage check-in. The passenger benefits from "Fast Track" access for quick passage through security checks and assistance during airport formalities. The customer is also offered access to a private lounge (shower access is available in Guadeloupe), then will be accompanied to the boarding gate or the aircraft door, at their convenience.

·       On arrival: The customer is met at the aircraft door or at the entrance to the terminal. Cabin luggage is taken care of by the AMS agent. The passenger is accompanied during identity document checks and other mandatory formalities. Support continues through to baggage reclamation. Finally, the customer is escorted to the outside of the terminal, to their chauffeur or other means of transport.

— In Martinique and Guadeloupe, Airport Management Services is the only airport service provider to offer accompaniment right to the boarding gate —

A service accessible to all, for all needs

The Concierge Meet & Greet by AMS is aimed, without distinction, at all travellers wishing to transform their time at the airport into a fluid, comfortable, and stress-free experience.

·       Professionals: Airlines, travel agencies, cruise lines, hoteliers, or even official delegations wishing to provide a VIP service to their clients.

·       Individuals: On business trips, leisure travel, with family, or accompanied by children or persons with reduced mobility...

The ‘Meet & Greet Concierge Service’ by AMS: the privilege of excellent service for professionals and individuals!

Julie Courbier, General Manager of Airport Management Services, states: "Arriving at an airport is often experienced as a time of tension, where each stage can become a source of stress for travellers. At Airport Management Services, we are convinced that the customer experience must be simple, fluid, and reassuring. This is why we have designed a concierge service that accompanies each passenger throughout their entire journey, from — or to — the aircraft door. This complete care, which we are currently the only ones to offer in Martinique and Guadeloupe, reflects our commitment: to offer a reliable, human, ultra-personalised service of irreproachable quality."

About Airport Management Services: Founded in 2008, Airport Management Services (AMS) is the leader in airport services in Martinique and Guadeloupe. The company operates in ground handling, aircraft processing, commercial representation, and multi-airline ticketing services. Expert in ultra-personalised support, AMS delivers VIP services via the Concierge Meet & Greet, notably for private jet management and passenger assistance for commercial flights.